Our themes should install without any errors but, on some occasions, users might encounter issues, so here are the most common problems and their solutions:
The theme is missing the style.css stylesheet.
One of the most common problems is when users try to upload the Full zip file that includes sample data, documentation etc. and, as a result, they get the “The package could not be installed. The theme is missing the style.css stylesheet.” error. When you download your theme, the file has _UNZIP at the end which means that you have to extract the files. After extracting, make sure you are uploading the parent theme first (example: themename-1.0.zip), then the child theme (example: themename-child.zip).
White Screen Of Death
A “white screen of death” usually happens when your WordPress installation isn’t up to date, or when a 3rd party plugin is creating a conflict. To fix this, we would recommend you to disable all plugins and update WordPress before switching to a new theme.
500 Internal Server Error
This error typically happens for one of the following reasons:
- Your server’s memory limit to PHP is too low (most common).
- You are trying to upload the Full zip file and not just the installable theme (please refer to the guide on how to install a theme).
- The upload limit on your server isn’t large enough and you must update your PHP.INI file to increase the upload_max_filesize value or contact your webhost to fix it.
ERR_EMPTY_RESPONSE
This error usually means that your server’s upload limit is too small. You should contact your hosting provider to get your upload limit increased to at least 20MB. Also, make sure you are installing the correct file as mentioned in the fist part of this guide.